Return Policy

Effective Date: January 1, 2024

Our Return Promise

At Epic Quest - Gaming Platform, we want you to be completely satisfied with your purchase. If you're not happy with your game or digital content, we offer various return options depending on the type of purchase and timing of your request.

Digital Content Returns

Games and Software

Digital games and software can be returned under the following conditions:

• Request must be made within 14 days of purchase
• Total playtime must not exceed 2 hours
• Game must not have been launched more than 5 times
• Original payment method must still be valid

In-Game Content and DLC

Downloadable content and in-game purchases may be returned if:

• Content was not used or consumed
• Request is made within 48 hours of purchase
• Content is not part of a bundle that has been partially used
• No gameplay advantage has been gained

Pre-Orders

Pre-order cancellations are available:

• Any time before the official release date
• Up to 14 days after release if game hasn't been downloaded
• Standard return conditions apply if game has been played

Gift Purchases

Games purchased as gifts can be returned by:

• The original purchaser at any time before the gift is redeemed
• The recipient under standard return conditions once redeemed
• Return credit will go back to the original payment method

Non-Returnable Items

The following items cannot be returned:

• Games purchased more than 14 days ago with over 2 hours playtime
• Consumed in-game currency or items
• Activated gift cards or promotional codes
• Beta or early access content explicitly marked as non-returnable
• Items purchased during special sales marked as "final sale"

Return Process

To request a return:

• Log into your GOD OF WAR account
• Go to your purchase history
• Select the item you wish to return
• Click "Request Return" and follow the prompts
• Provide a reason for the return (optional)

Refund Methods

Refunds will be processed using the following methods:

• Original payment method (credit card, PayPal, etc.)
• Store credit (if original payment method is unavailable)
• Processing time: 3-5 business days for most payment methods
• Up to 10 business days for certain banking institutions

Special Circumstances

Technical Issues

If you experience technical problems that prevent you from enjoying your purchase:

• Contact our technical support team first
• Return may be approved even outside normal time limits
• Provide detailed information about the technical issue

Unauthorized Purchases

For unauthorized or fraudulent purchases:

• Report immediately through our security contact
• Provide documentation of unauthorized access
• Account security review may be required
• Different return conditions may apply

Regional Variations

This policy may vary based on your location due to local consumer protection laws. In some regions, you may have additional rights under local legislation. Please check your local consumer protection laws for more information.

Policy Updates

We may update this Return Policy to reflect changes in our services or legal requirements. We will notify users of significant changes through our website or email communications.

Contact Support

If you have questions about returns or need assistance with the return process, please contact our support team through our Contact Page.

Customer Service Hours:
Monday - Friday: 9:00 AM - 8:00 PM EST
Saturday - Sunday: 10:00 AM - 6:00 PM EST