Privacy Policy
Last Updated: December 15, 2024
1. Introduction
Epic Quest Gaming Platform ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming platform, use our services, or interact with our community features.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us, including:
- Account Information: Username, email address, password, and profile details
- Contact Information: Name, email address, phone number when you contact us
- Gaming Preferences: Favorite game genres, gaming interests, and platform preferences
- Community Content: Posts, comments, reviews, and other content you share
- Communication Data: Messages sent through our platform or customer support
- Payment Information: Billing details for premium services (processed securely by third parties)
2.2 Information We Collect Automatically
When you use our gaming platform, we automatically collect certain information:
- Device Information: Device type, operating system, browser type and version
- Usage Data: Pages visited, time spent on our platform, gaming activity patterns
- Location Data: General geographic location based on IP address
- Gaming Analytics: Game preferences, session duration, and feature usage
- Technical Data: IP address, cookies, and similar tracking technologies
2.3 Information from Third Parties
We may receive information from third-party sources, including:
- Social media platforms when you connect your accounts
- Gaming partners and affiliated platforms
- Analytics providers and advertising partners
- Public databases and data aggregators
3. How We Use Your Information
We use your personal information for the following purposes:
- Platform Operations: Provide and maintain our gaming platform services
- Account Management: Create and manage your user account and preferences
- Personalization: Customize gaming recommendations and platform experience
- Community Features: Enable participation in forums, reviews, and social features
- Customer Support: Respond to inquiries and provide technical assistance
- Platform Improvement: Analyze usage patterns to enhance our services
- Marketing Communications: Send newsletters, updates, and promotional content (with consent)
- Security: Detect and prevent fraud, spam, and security threats
- Legal Compliance: Comply with applicable laws and regulations
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given clear consent for specific processing activities
- Contract Performance: To fulfill our obligations under our Terms of Service
- Legitimate Interests: For platform improvement, security, and marketing (where balanced against your rights)
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who provide services on our behalf
- Gaming Partners: With affiliated gaming platforms and developers (with your consent)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Safety and Security: To protect the rights, safety, and security of our users
- Public Information: Content you choose to make public through our community features
- With Your Consent: When you explicitly agree to share information with third parties
6. Data Security
We implement comprehensive security measures to protect your personal information:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Limited access controls and employee training programs
- Secure data centers with physical and environmental safeguards
- Incident response procedures for potential data breaches
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for different periods depending on the type of data:
- Account Information: Until you delete your account or request deletion
- Gaming Activity: Typically 3 years for analytics and improvement purposes
- Communication Records: Up to 7 years for customer service and legal purposes
- Marketing Data: Until you unsubscribe or object to processing
- Legal Obligations: As required by applicable laws and regulations
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information we hold
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for specific processing activities
To exercise these rights, please contact us using the information provided in Section 13.
9. Cookies and Tracking Technologies
Our gaming platform uses cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information about our use of cookies, please review our Cookie Policy.
10. Third-Party Services and Links
Our platform may contain links to external websites, gaming services, or third-party applications. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our gaming platform is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action to remove such information.
12. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Other legally recognized transfer mechanisms
13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information to third parties for monetary consideration.
14. European Union Privacy Rights
If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including all rights listed in Section 8, plus the right to lodge a complaint with your local data protection authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our platform with a new effective date
- Notify you via email if you have subscribed to our communications
- Provide prominent notice on our platform for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to your inquiry within 30 days of receipt.